Refund policy

This official return and exchange policy applies exclusively to the "18-inch Natural Material Monkey's Fist Rope Ball LED Table Lamp" and fully complies with standards regarding transparency and consumer protection. We uphold open, fair, and standardized after-sales guidelines, aiming to provide a reliable and risk-free shopping experience for customers worldwide.
We offer return and exchange services within 30 days of the order delivery date. Customers may request a return or exchange within this 30-day window if the LED table lamp exhibits quality defects, functional malfunctions, or cosmetic issues not caused by human error. To ensure the approval of a return or exchange request, all returned items must remain unused and undamaged, and must include the original packaging and all accessories. Damage resulting from improper use, unauthorized modification, or accidental drops is not covered by the free return and exchange service.
All eligible return items must be sent to our official return address: 122 Chrystie St, New York, NY 10002. Customers are required to complete the return application process on our official website and await official confirmation before shipping the item back. Once our warehouse receives and verifies that the returned item meets the return criteria, we will immediately initiate the refund process.
The official refund processing period is within 10 business days following the verification and confirmation of the return. Refunds will be issued to the customer's original payment account. Please note that business days do not include weekends or statutory holidays. We strictly adhere to a standardized review process to ensure that every refund is handled securely, compliantly, and transparently, thereby fostering customer trust in our shopping experience.